Shipping policy
At Onya, we strive to provide a seamless and efficient shipping and handling process to ensure your order reaches you in a timely manner. Here's an overview of our shipping and handling policies:
Shipping Methods and Timeframes:
- We offer various shipping options, including standard and expedited delivery, depending on your location and preferences.
- Each order will be processed for shipment within 5-10 days domestically, and 11-16 days internationally.
- Estimated delivery times will be provided at the checkout based on your shipping address.
- Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.
Order Processing Time:
- We aim to process and ship orders as quickly as possible.
- Orders are processed within 2-5 business days after payment confirmation.
- You will receive a shipping confirmation email with tracking information once your order has been shipped.
Shipping Costs:
- Shipping costs are calculated based on the total weight of your order, destination, and chosen shipping method.
- Shipping charges will be displayed at the checkout before finalizing your purchase.
- Free shipping over $50 purchase domestically. International rates will apply depending on weight and destination.
Tracking Your Order:
- Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.
- You can track your package through our website or by using the designated shipping carrier's online tracking system.
Handling and Packaging:
- Our team takes great care in handling and packaging your order to ensure its safe arrival.
- Items are carefully inspected, securely packaged, and may include protective materials to prevent damage during transit.
If you have any questions or concerns regarding shipping and handling, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your Onya order arrives promptly and in excellent condition.