Refund policy

We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, please review our return and exchange policy guidelines:

Eligibility for Returns and Exchanges:

• Items must be returned within 30 days from the date of purchase.
• Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
• Sale items, accessories, and intimate apparel (such as underwear and swimwear) are final sale and cannot be returned or exchanged unless they are defective or damaged.

Returns:

• To initiate a return, please contact our customer service team within the eligible return period.
• Please ensure the item is securely packaged to prevent damage during transit.
• Returns are refunded to the original payment method used for the purchase.
• Original shipping charges are non-refundable, unless the item received is incorrect, defective, or damaged.
• Ship the item back to the designated return address provided by our customer service team.
• Free return shipping rates apply.

Refunds and Processing Time:

• Once we receive the returned item and verify its condition, we will process the refund or exchange within 3-5 days.
• Refunds are issued to the original payment method and may take additional time to reflect in your account, depending on your bank or credit card provider.

Please note that Onya reserves the right to refuse returns or exchanges that do not comply with our policy guidelines.
If you have any questions or need further assistance regarding returns or exchanges, please contact our customer service team. We are here to help and ensure your satisfaction with your Onya purchase.